Frequently Asked Questions


What is COVID-19?

Coronavirus are in the same virus family as the common cold, typically causing mild symptoms. The new strain of coronavirus, COVID-19 was first reported in Wuhan, China. The symptoms are similar to the flu:

  • Fever
  • Muscle aches
  • Cough, with shortness of breath in more severe cases

For more information about the COVID-19, visit the CDC and the California Department of Public Health websites.

What should I do if I think I might have COVID-19?

When you or your loved ones are sick—stay home from work and school to prevent infecting others. If you are concerned about having COVID-19, please contact your doctor or local health department for advice before scheduling an appointment. Unless you have an emergency, please do not show up at the Emergency Department without first contacting your doctor or caregiver if you are concerned that you may have COVID-19.

Is St. Rose Hospital restricting visitors?

St. Rose Hospital is committed to the health and well-being of our patients, caregivers and community. In light of the COVID-19 public health emergency, we are taking extra precautions to reduce the risk of the spread of the disease.

Effective Monday, March 4, we have initiated the following visitor restrictions:

  • All visitors will be screened for wellness at the entrance before visiting inpatient areas. No visitors under the age of 16 years will be allowed to visit inpatients.
  • Visitors will not be allowed for patients under investigation or confirmed COVID-19 patients except in exceptional circumstances.
  • All patients will be restricted to no more than to two visitors in the facility at a time, except in exceptional circumstances (including but not limited to: end of life, pediatric patient or special circumstances where the family/designated visitor support is felt to be crucial to the management of the patient). Additional restrictions may be required for special populations such as critical care and isolation patients.

Please be assured that we are taking these steps to protect you based on the most current knowledge of COVID-19. We appreciate your understanding and assistance in keeping everyone safe.

Is St. Rose Hospital protecting patients and caregivers?

We have a long history of caring for patients with complex illnesses, including infectious diseases. We continue to work closely with county, state and federal agencies, including local county health departments and the U.S. Centers for Disease Control and Prevention (CDC) to address COVID-19 related issues. We are also keeping our staff and affiliated providers throughout our facility prepared for and informed about patient screening and isolation protocols for COVID-19. Staff have been trained to address infectious respiratory illnesses, including COVID-19.

What do I need to know about hand washing? Is it really that important?

YES! Wash your hands often using soap and water. For caregivers and the community, this is one of the best ways to prevent the spread of germs. Remember to clean the ‘webs’ between fingers and thumbs. Don’t have access to soap and water? Use hand sanitizers. Avoid touching your face, particularly your eyes or nose or mouth, with unclean hands. This is easier said than done. Practice now!

Should I wear a mask? Should my child?

Concern about COVID-19 has many wondering if they should wear a face mask – but it's best to know the facts before you mask.

  • General face mask use for the unsick population is not recommended by the CDC, or the World Health Organization. Science tells us that wearing a mask for prolonged periods of time when not sick, can actually increase the risk of infecting yourself. As masks are in short supply world-wide, it is important that our healthcare workers have the protective equipment they need.
  • In the community, masks are recommended for caregivers who may be sick, and immunocompromised persons.

How do I tell if my child has a cold, flu or something more serious?

Many of us and our loved ones have runny noses, coughs and sneezes these days. Almost everyone with these symptoms will ultimately have the flu, a cold, or even bad allergies. If you have specific questions, contact your clinician or the CDC for excelling guidance.

Should I go to the Emergency Department at St. Rose Hospital?

Please do not go to any Emergency Department unless you have an emergency.


Centers for Disease Control and Prevention
California Department of Public Health
Alameda County Public Health
City of Hayward Coronavirus Testing Center
COVID-19 Resource Portal